Apple acknowledges iPhone Duo display cracking and offers replacements
Apple has confirmed that a small number of newly released iPhone Duo foldables are experiencing inner display cracking along the hinge, directing impacted owners to AppleCare for replacements.
Days after launching its first foldable smartphone, Apple confirmed that a small number of iPhone Duo units are suffering from inner display damage along the central hinge. According to a statement reported by 9to5Mac and Reuters, the company said it is aware of the issue and that affected customers can contact AppleCare to receive a replacement device.[1][6][2][4]
The response follows complaints from early buyers who reported that their screens cracked within hours or days of receiving the device, which went on sale October 23. Affected users shared photos online showing physical cracks and bright lines of damaged pixels across the folding crease, prompting the nickname Crackgate on social media. While Apple has not confirmed the root cause, one repair firm suggested that a support bar near the hinge may be failing to shift clear during folding, placing excessive stress along the crease.[2][3][5][7][8]
The controversy quickly spread into Apple's supply chain. Shares of South Korean supplier Pineamtech, known as the hinge manufacturer for the iPhone Duo, tumbled more than 15% in a single day. In response to the market reaction, Pineamtech stated that the reported screen damage is unrelated to any defect in its components.[7]
Key facts
- Apple confirmed it is aware of an issue impacting the inner display on a small number of iPhone Duo units and said affected users can contact AppleCare for a replacement.
- Buyers reported that folding displays cracked along the hinge within hours or days of the device's October 23 launch, with some displaying bright lines of pixels.
- Stock in Pineamtech, the iPhone Duo's hinge supplier, fell by more than 15% in one day amid the reports.
- Pineamtech stated that the screen damage is unrelated to any defect in its manufactured parts.
- One repair firm suggested that a support bar near the hinge might fail to move aside properly during folding, concentrating stress along the crack line.
Sources · 8 sources
- TE
Techmeme@TechmemePost on X ·
Apple says it is "aware of an issue impacting the inner display on a small number" of iPhone Duos and affected users can contact AppleCare for a replacement (@chancehmiller / 9to5Mac) (Visit Techmeme dot com for the link and full context!)
Open source - UT
USA TODAY@USATODAYPost on X ·
Apple confirmed that a "small number" of iPhone Duos sold to customers on Oct. 23 are cracking along the screen's hinge. https://t.co/bB6ul0MELD
Open source - AI
Analytics Insight@analyticsinmePost on X ·
𝗶𝗣𝗵𝗼𝗻𝗲 𝗗𝘂𝗼 𝗢𝘄𝗻𝗲𝗿𝘀 𝗥𝗲𝗽𝗼𝗿𝘁 𝗖𝗿𝗮𝗰𝗸𝗲𝗱 𝗗𝗶𝘀𝗽𝗹𝗮𝘆𝘀 𝗗𝗮𝘆𝘀 𝗔𝗳𝘁𝗲𝗿 𝗟𝗮𝘂𝗻𝗰𝗵 The iPhone Duo is facing early durability concerns after buyers reported cracked inner displays within days of launch. Several cases show damage along the central hinge, with some screens displaying a bright white strip of pixels. A possible hinge defect has been suggested, though Apple has not confirmed the cause. The full scale of the issue remains unclear. #iPhoneDuo #Apple #iPhoneDuoDisplay #AppleNews #FoldableiPhone #AnalyticsInsightUAE Read More 👇 https://t.co/Wf0AXNNDfa
Open source - RE
Reuters@ReutersPost on X ·
Apple says it will replace iPhone Duo units showing screen problems https://t.co/mKLlnD10qk
Open source - BL
Bloomberg@businessPost on X ·
The iPhone Duo, one of Apple’s biggest new products in years, is drawing a growing number of complaints from customers who say the foldable display cracked after just hours or days of use https://t.co/LZil9Mvwql
Open source - TE
TechmemeArticle ·
Apple says it is "aware of an issue impacting the inner display on a small number" of iPhone Duos and affected users can contact AppleCare for a replacement (Chance Miller/9to5Mac) Chance Miller / 9to5Mac : Apple says it is “aware of an issue impacting the inner display on a small number” of iPhone Duos and affected users can contact AppleCare for a replacement — Over the weekend, a handful of iPhone Duo users reported that their inner display had cracked along the hinge.
Open source - 아시
아시아경제@asiae_dailyPost on X ·
#아이폰듀오 #힌지 329만원에 달하는 애플의 첫 폴더블 스마트폰 '아이폰 듀오'가 출시 직후 화면 파손 논란에 휩싸였습니다. 제품을 구매한 지 불과 몇 시간 만에 접히는 화면이 깨졌다는 소비자들의 주장이 잇따르면서 온라인에서는 이른바 '크랙게이트(Crackgate)'라는 명칭까지 등장했는데요. 이 가운데 논란은 국내 부품업체로까지 번졌다. 아이폰 듀오의 힌지(경첩) 공급사로 알려진 파인엠텍의 주가가 하루 만에 15% 넘게 급락하자 회사 측은 자사 부품의 결함과 무관하다며 진화에 나섰습니다. https://t.co/Ug5K7mHjp9
Open source - MN
Mario Nawfal@MarioNawfalPost on X ·
🇺🇸 Apple’s first folding iPhone is already cracking for some buyers. The iPhone Duo started shipping last week and sold out online in minutes, but over the weekend people started posting photos of cracks and lines along the fold. Apple says only a small number of phones are affected, and anyone with the problem can get a replacement through AppleCare. It hasn’t said what’s causing it, but one repair firm thinks a support bar near the hinge may not be moving out of the way when the phone folds, putting stress right where the cracks show up. Fold it gently, folks, at least until the replacement shows up. Source: Reuters / Writer: Daniyal
Open source